Customer Surveys

Many of our clients are interested in finding out what their customers have to say, but don’t have a retail environment that’s conducive to a Mystery Shopping program.

We have a way for these organizations to be able to collect reliable and useful customer feedback that can be used to make corporate decisions and ultimately, improve their level of service: Customer Surveys.

First, In The Know will work with you to develop a customized Customer Survey. Then, by applying our advanced interviewing skills, we accumulate ratings and valuable comments from your customers, which provide a complete picture of their experiences and opinions of your products and services.

Once the survey is complete, we incorporate all our data into one comprehensive report that can be used by throughout your organization to improve overall customer service.